Our services Sucre d’Orge :
- The price due by the Purchaser is that shown on the order summary that he/she confirmed. Payments will be made by bank card. GSA accepts French (with the CB logo) and international (with the VISA or MASTERCARD sign) bank cards. Cards issued by banks not domiciled in France must be international bank cards. Payments will be made using a secure system which uses the SSL (Secure Socket Layer) protocol in such a way that the information transmitted will be encrypted and no third-party will be able to intercept this during transmission through the network. The Purchaser must give the number of his/her bank card, expiry date, the name of the cardholder shown on the card and the three last figures of the number on the back of the card close to the signature (the security number). The Purchaser’s account will be debited for the sum of the Products ordered, once his/her order has been validated. The Purchaser will be informed of products which are unavailable by email. In this case, the Purchaser will be refunded by having his or her account re-credited.. If the banking organisations do not authorise payment, the order will not be considered and Products will not be delivered.
In addition, for orders exceeding 250 euros and in order to limit fraud, GSA reserves the right to require the Purchaser to provide proof of his identity and prepay his order beforehand via bank transfer before accepting it. If the Purchaser accepts these two conditions, GSA will communicate the information necessary for him to proceed with paying for the order via bank transfer. The costs shall be borne by the Purchaser. The order shall only be shipped upon receipt of proof of identity and bank transfer payment within 8 days of the initial request made by GSA to the Purchaser. If the Purchaser has not responded within the aforementioned 8 day period, GSA shall cancel the order.
- GSA shall use reasonable endeavours to process and despatch orders on average 1 to 5 working days from receipt of order. GSA undertakes to deliver its Products within a maximum of 21 days from date of order. Apart from special cases (e.g. embroidered articles) the order is either processed the same day, or the day after it is received. The products ordered are delivered to the delivery address given by the Purchaser together with a delivery note. The recipient must check the condition of the merchandise on reception. Any anomaly noted [damaged parcel(s), missing product(s) in comparison with the delivery note or damaged product(s)] must be notified as defined in Article 9 below. Any complaint made later than 15 days after reception of the products will be considered inadmissible and GSA cannot be held liable. All Products delivered in France will be despatched using the Poste service. For foreign countries, GSA ships the orders using a carrier selected by GSA depending on the designation country. GSA cannot be held responsible for longer delivery times caused by the transporter or for non-delivery in circumstances beyond its control as defined in Article 10 below. An e-mail will be sent to the Purchaser to inform him/her that his/her order has been despatched. In accordance with Articles L121-20-3 and L114-1 of the French Consumer Code, if the Purchaser has not received the Product at the end of the seven (7) days following the maximum delivery date given by GSA, the Purchaser must advise GSA immediately by e-mail and by registered letter with acknowledgement of receipt. If GSA cannot establish that the Product has been delivered to the Purchaser and non-delivery cannot be attributed to the Purchaser (e.g. incorrect address details supplied), the Purchaser may request cancellation of the sales contract in the registered letter and, on receipt of this request, GSA shall reimburse the Purchaser the price paid.
- In accordance with article L121-21 of the French Consumer Code, the Purchaser has a withdrawal period of 14 clear days from the receipt of the product to exercise his or her right to cancel the order. GSA provides a cancellation form so the Purchaser can cancel. GSA will acknowledge receipt of the Purchaser’s cancellation request and inform the Purchaser that he/she has a maximum statutory period of 14 days from the cancellation date to return the Product(s) ordered to GSA at his/her own expense, except for personalised products for which the cancellation right does not apply. When the Purchaser exercises the right of cancellation, the product must be returned complete, in perfect condition, unused, unwashed, in its original packaging and accompanied by the proof of the date of receipt of the product, with the delivery slip enclosed. The Products(s) must be returned by post to the following address: SALMON ARC EN CIEL, Service retours web, 49 rue de Vendée, 49450 VILLEDIEU-LA-BLOUERE (France). On receipt of the products and providing the above-mentioned conditions have been respected, GSA will refund the Purchaser for the total amount of the returned Products within the statutory deadlines after receipt of the returned Product (excluding the costs of return which the Purchaser must pay), as well as the initial shipment costs for the order, limited to a total amount for GSA’s standard method of delivery (i.e. €6.50 for a package up to 1 kg and €8.90 over 1 kg); however the initial shipment costs will not be refunded in case of the Purchaser keeps one of the purchased article. For any package which is not received by the Purchaser, and returned by the Postal Services for the following reasons: return to sender (address unknown, incorrect address or incomplete address), the Purchaser will be automatically refunded by re-crediting the Purchaser’s bank account, after deducting €5 including VAT for handling costs.